Privacy Policy
At Swift Nova Techies (“we”, “us”, or “our”), accessible at swiftnovatechies.com, we are committed to safeguarding the privacy and personal data of our users. This Privacy Policy outlines how we collect, handle, store, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We believe that your privacy is a fundamental right, and we strive to uphold transparency, accountability, and integrity in all data processing activities.
1. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors and users of swiftnovatechies.com. For the purposes of the GDPR and other applicable laws governing data privacy, Swift Nova Techies is the data controller responsible for determining the means and purposes of processing your personal data. By accessing or using our website, you agree to the practices outlined herein.
2. Categories of Data Processed
We may collect and process the following categories of personal data, either directly from you or through automated means:
– Usage Data: Information concerning how the website is accessed and used. This may include your IP address, browser type and version, time zone setting, device identifiers, pages visited, time spent on pages, links clicked, and session durations.
– Account Data: Information you provide when creating an account or subscribing to our services, including your full name, billing address, shipping address, email address, and phone number.
– Profile Data: Data related to your user preferences, purchase history, saved items, feedback, and user behavior on our website.
– Communication Data: Records of correspondence with us, including support tickets, inquiries submitted via our contact forms, feedback, and complaint records.
– Technical Data: Data collected from the devices you use to access our services, including your operating system, internet connection, hardware model, device identifiers, and configuration settings.
– Transaction Data: Data required to fulfill purchases or other sales engagements, such as payment card information (handled securely through third-party processors), billing contacts, and delivery details.
– Preference Data: Marketing preferences, notification settings, product interests, survey responses, and inferred preferences based on your interactions with the site.
3. Legal Bases for Processing
Our processing of personal data is grounded in one or more of the following lawful bases under the GDPR and applicable domestic legislation:
– Contractual Necessity: Where processing is necessary to fulfill contracts with you, including service provision and transaction completion.
– Legitimate Interest: For purposes such as improving our service delivery, website functionality, marketing strategy (excluding unsolicited contact where consent is required), fraud prevention, and administrative management.
– Consent: For specific purposes where required, such as sending newsletters, promotional content, or utilizing non-essential cookies or tracking technologies. You may withdraw consent at any time.
– Legal Obligation: Where data processing is mandated by applicable statutory or regulatory requirements.
4. Your Rights
Subject to applicable privacy legislation, you have the following rights with respect to your personal data:
– Right of Access: Request a copy of personal data we hold about you.
– Right to Rectification: Request corrections to inaccurate or incomplete personal data.
– Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
– Right to Restriction: Request that we limit the processing of your data where legally applicable.
– Right to Data Portability: Obtain and reuse your personal data across different services, delivered in a structured, machine-readable format.
– Right to Object: Object to certain types of processing, including automated decisions and direct marketing.
– Right to Non-Discrimination: Under the CCPA, you have a right not to receive discriminatory treatment for exercising any rights afforded by law.
To exercise your rights, please write to [email protected].
5. Security Measures
We maintain a robust data security framework designed to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration. These measures include:
– Data encryption in transit and at rest
– Role-based access controls and authentication measures
– Regular security audits and monitoring
– Backup and disaster recovery protocols
– Staff training and confidentiality commitments
Despite our best efforts, no digital transmission or storage system is entirely secure; therefore, we urge users to take personal precautions when sharing data online.
6. International Transfers
Where your data is transferred and processed outside the European Economic Area (EEA) or other jurisdictions with equivalent protections, we use lawful transfer mechanisms such as Standard Contractual Clauses approved by the European Commission. We assess the legal frameworks of the recipient jurisdictions and ensure that adequate safeguards are in place, in compliance with GDPR and CCPA principles.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, regulatory, tax, accounting, or reporting obligations. Specific retention periods include:
– Account and Profile Data: retained for the life of the account and an additional period of up to 6 years following termination, unless deletion is requested earlier.
– Communication and Support Data: retained for 3 years from last interaction.
– Transactional Data: maintained for a minimum of 6 years per finance and tax regulations.
– Cookie Data: retained in accordance with our Cookie Policy (see below).
8. Cookie Policy
Our website uses cookies and similar technologies to provide essential services, enhance functionality, improve analytics, and deliver personalized experiences. The categories of cookies we use include:
– Essential Cookies: Necessary for core functions, like secure login and cart retention.
– Functional Cookies: Support enhanced features such as remembering preferences or previous visits.
– Analytics Cookies: Enable tracking of site usage for improvement and optimization.
– Performance Cookies: Monitor site performance to ensure a stable browsing experience.
9. Cookie Management and Compliance with GDPR & CCPA
You are empowered to control your cookie preferences at any time. Upon your first visit to swiftnovatechies.com, you will be presented with a compliant cookie consent banner that allows you to manage your settings. You may also adjust browser settings to refuse or delete cookies. Note that disabling certain cookies may impact your experience.
Under GDPR, consent is required for the use of non-essential cookies. Under CCPA, you have the right to opt-out of the sale of personal information, which we honor through data preference mechanisms described herein.
10. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that a user under 13 has submitted personal data without verifiable parental consent, we will take immediate steps to delete the information. If you believe that a child under 13 has provided us with personal information, please contact us at [email protected].
11. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect evolving legal, technical, or operational requirements. We encourage you to periodically review this page. Where material changes are made, we will provide notice via our website or by direct communication channels, as appropriate.
12. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, you may contact us at:
Email: [email protected]
We are committed to preserving your privacy rights and complying fully with all relevant data protection obligations. Thank you for trusting Swift Nova Techies.